Process Analysis and Capacity Management Essay

1. Dello is a world-class PC comp all. Management believes that they understand their products and nodes better than any outsourcing accompany thitherfore Dello should provide node exhibit in-ho determination. Ideally, Dellos guest religious service department wants to handle all the node ph peerless beseechs. During raising minutes, however, Dello receives so many customer calls that they ask an outsourcing company, Telemate, to help handle rootage appearance calls. Dellos switchboard system is programmed in the fol firsting way A customer calls Dello at its 1-800 number. If in that respect argon 14 or less(prenominal) callers in the system waiting to s extreme point with champion of the customer service representatives, so the call stays within Dellos system and the customer inquiry will be answered by a Dello customer service representative. If, on the other hand, there are 15 or more than calls waiting within Dellos system, then the incoming call is forwarded to the outsourcer Telemate, and the call will be answered by a Telemate agent.Draw the branch flow chart for Dellos customer service call handling help.pic2. Getaway is nigh other computer company cognise for mass customization. Its secret is to incessantly fight an inventory of innovation models, and to offer its customers add-on options. The run is as follows The first step is receiving the couch. After receiving an nine, the order is checked for add-ons. If inevitable, add-ons are added to the base model. (Note that base models are held in inventory). Then the computer is packed, and eventually shipped.Draw a process flow diagram for the above process.picIf you want to be stricter, you arouse concur triangles for add-on parts inventory and work-in-process between packing and shipping.3. Kate is managing his companys turnout facility. Consider the following production process. Note some triangles whitethorn be intentionally omitted. picRaw materials go through simp le automobiles A, B, and then C, to produce a final product. Capacity, or service roll, of each machine is as followsMachine A two hundred units per hourMachine B 180 units per hourMachine C 120 units per hour(All these numbers pool are expressed in terms of units of final product.)a) Identify the chokepoint process. Is it A, B, or C? Explain briefly.Machine C, since its the slowest process of all.Kate sincerely believes that she must keep luxuriously function of machines. Every metre she sees an operator idle, therefore, she orders the operator to go back to the machine and continue operating.b) What is she doing unlawful? What is the most likely endpoint if she manages the factory this way?She doesnt be to understand that the bottleneck process defines throughput of the entire system. In other words, the production facility poop process just as fast as the bottleneck. If she tells every operator to produce all the time, most likely result is that she will welcome unn ecessarily large WIP built-up between machines.4. Eastern drinking chocolate follows the flow chart below to serve its customers. Note that some triangles may be omitted intentionally. It takes a worker deuceminutes to take order and receive payment, two minutes to prepare coffee, and three minutes to low-cal equipment.Eastern deep brown has two workers worker A takes order and prepares coffee, musical composition worker B handles the cleaning.a) On average, 10 customers per hour show up and order coffee. What is the employment roll of worker A? And what is the utilization rate of worker B?Capacity of worker A 60/(2+2) = 15 customers/hourCapacity of worker B 60/3 = 20 customers/hourexercising of A 10/15 = 0.666 or 66.6% usage of B 10/20 = 0.5 or 50%b) How many customers groundwork Eastern coffee serve per hour?From the above, Capacity of Eastern coffee berry is 15 customers/hour horse opera Coffee follows the same flow chart above, and each activity takes the same amount of time as Eastern. western sandwich Coffee also has two workers worker C entirely takes order and payment, while worker D handles the coffee preparation and cleaning.c) How many customers nominate Western Coffee serve per hour?Capacity of worker C 60/2 = 30 customers/hourCapacity of worker D 60/(2+3) = 12 customers/hourCapacity of Western Coffee is 12 customers/hourd) The manager of Western Coffee nonices that cleaning is not a critical activity in the sense that it batch be slow and be endinged when there are fewer customers. at that placefore, during the peak hour when many customers come in, workers nookie focus on serving customers and temporarily ignore the cleaning activity. Then how many customers can Western Coffee serve duringthe peak hour?Capacity of worker D during the peak hour 60/2 = 30 customers/hour Capacity of Western Coffee is 30 customers/hour5. At uneven Cow Coffee Shop, one teller can take 30 orders per hour and one skilled worker can prepare 20 orders p er hour. Assume that the cashier and the worker are not cross-trained.a. Suppose that there are only one cashier and one worker in Spotted Cow. What is the electrical depicted object of Spotted Cow? And which resource is the bottleneck? Explain.The worker is the bottleneck as she pushes the smallest amount of job in an hour. The capacitor of Spotted Cow is 20 orders per hour, which is decided by the bottleneck.b. Suppose that Spotted Cow hires one more skilled worker who can also prepare 20 orders per hour. What is the substance of Spotted Cow? And which resource is the bottleneck? Explain.The cashier is the bottleneck as she can take at most 30 orders per hour. While the two workers can prepare in total 40 orders per hour. The capacity of Spotted Cow is 30 orders per hour, which is decided by the bottleneck.6. Pavichs Brick Oven Pizza is known for its speedy delivery time of piping hot pizza. Its secret is to always maintain an inventory of uncooked, assembled, cheese pizzas, a nd to offer its customers only cheese and pepperoni pizza. If a customer orders a cheese pizza, uncooked cheese pizza goes straightway into the oven. If a customer orders a pepperoni pizza, pepperoni is added to the cheese pizza, and then the pizza is cooked, and finally delivered. Draw the process flowchart diagram for Pavichs Brick Oven Pizza. In your flowchart, use at least two upside-down triangles.picYou can of course have an arrow from uncooked cheese pizza inventory to preparation process.7. Campus attribute Union has 5 representatives, 2 of them specialized in business customers and 3 of them specialized in personal customers. On average, each business customer takes 15 minutes, and each personal customer takes 12 minutes to finish the service. During the 4-5pm rush hour, 10 business customers and 10 personal customers show up. a. Does the doctrine Union have enough capacity during the rush hour? separately hour, a representative can serve 60/15=4 business customers and 60/12=5 personal customers.During the rush hour, the capacity for business customers is 4*2=810. The Credit Union will have enough capacity for all the customers. 8. The following flow chart describes a simple burger making process. picOne stove is uncommitted to cook patties. It can cook patties in 3 minutes and holds 40 patties at one time. On average, it takes 45 seconds for a worker to assemble a burger. There are 12 workers available to assemble. The time it takes to deliver can be omitted. Assume that one burger needs only one patty.a. What is the capacity of the cooking stage? What is the capacity of the assembly stage? What is the capacity of the entire process?The stove can cook 40*60/3 = 800 patties per hour. The workers can assemble 12 * 60 / 0.75 = 960 burgers per hour. The stove is the bottleneck. The capacity of the entire process is 800 burgers per hour.b. Suppose that on average 600 burgers per hour are ordered from customers. What is the utilization rate of the sto ve? What is the utilization rate of the worker, on average?Utilization rate of the stove 600 per hour / 800 per hour = 75%Utilization rate of the workers, on average 600 per hour / 960 per hour = 62.5%.9. A small medical center would like to determine the capacity requirements for the next month. Currently there are 11 doctors working 8 hours a day and 5 days a week. They provide deal out for three graphic symbols of patients patients come for standard check-ups (type A), patients with minor problems (type B), and patients with serious problems (type C). The management had estimated the number of patients for the next four weeks as follows calendar weekly numbers of patients week 1 Week 2 Week 3 Week 4 Type A 250 50 atomic number 6 500 Type B 150 three hundred 150 300 Type C 200 150 250 150 All the doctors can provide care for all types of patients. Type A patients require 15 minutes of care, type B patients require 30 minutes of care, and type C patients require 60 minutes of care.a. What are the average utilization rates of the doctors for each of the next 4 weeks?Requirements in hours Number of hours needed Week 1 Week 2 Week 3 Week 4 Type A 62.5 12.5 25 125 Type B 75 15075 150 Type C 200 150 250 150 Total 337.5 312.5 350 425 Utilizations 76.7% 71.0% 79.5% 96.6% Total available doctors time = 11*8*5 = 440 hoursb. Does this medical center have enough capacity?Yes10. A clothing company produces 5 types of shirts (A, B, C, D, and E). The final manufacturing steps in the shirt production process are to (a) attach a care label to every shirt, and (b) brand the companys name on every shirt. The company has one machine for attaching care labels, and one machine for branding. For any shirt type, branding requires 8 minutes of processing on the machine. Due to differences between shirt designs, attaching care labels requires the following shirt-dependent processing propagation (in minutes)Shirt Type Processing TimeA 4B 10C 5D 6E 8The ai m per day for the different shirt types isShirt Type haveA 20B 5C 25D 10E 15Assume each machine is available to work 8 hours per day. Does the company have the capacity to satisfy its demand? Explain your answer fully.The demand for the branding machine is(20 + 5 + 25+ 10 + 15) * 8 = 600 minutes, or 600/60 = 10 hours. There is not enough capacity on the branding machine to satisfy demand. This machine is a bottleneck resource.The demand for the label attaching machine is20 * 4 + 5 * 10 + 25 * 5 + 10 * 6 + 15 * 8 = 435 minutes, or 435 / 60 = 7.25 hours. There is enough capacity on the label attaching machine to satisfy demand.11. InnovB is a call center company. InnovB has a highly sophisticated switchboard system called practical(prenominal) performer that takes customer calls. There are 20 telephone lines and therefore 20 realistic Agents. realistic Agent asks a caller some basic questions such(prenominal) as the callers preferred language, account number, etc. On average, a c ustomer spends 3 minutes within Virtual Agent system. Depending on the nature of the transaction and customers account history, Virtual Agent puts a call through to either a high-skilled or a low-skilled customer service representative (CSR). Virtual Agent is programmed so that all difficult calls are handled by high-skilled CSRs, and all the thriving calls are handled by low-skilled CSRs. It takes, on average, 6 minutes for a high-skilled CSR to process a difficult call, and it takes 4 minutes for a low-skilled CSR to take care of an easy call. There are 15 high-skilled and 20 low-skilled CSRs. At the end of the transaction, two difficult and easy calls are transferred to the companys customer bliss vision system. It takes on average 2 minutes to take the survey. Since there are 20 telephone lines, there can be up to 20 callers taking the survey at one time.a. Draw the process flowchart diagram for InnovB. Use at least one inverted triangle. Use only one rectangle for the surve y process. Use arrows, not lines.YesNob. Can InnovB handle 125 difficult calls per hour? Explain.Capacity of Virtual Agent= 20*20 = 400 customers/hrCapacity of high skilled = 10*15 = 150 customers/hrCapacity of low skilled = 15*20 = 300 customers/hrCapacity of survey system = 30*20 = 600 customers/hrYes, 125 is possible. (125